Charles Wolfe, CEO
Charles J. Wolfe Associates, LLC
www.cjwolfe.com
Session 4 – December 9, 2009 – 12 noon – Eastern Time
Changes in organizations impact individuals in multiple ways. Some welcome change and embrace it, while many others resist and fear change. The Emotion Roadmap is a key tool that can be used proactively to help organizations and individuals plan emotionally how to design, develop and implement change so resistance is minimized and performance is inspired. As many people are well aware there are often signs of ignorance regarding emotional intelligence in organizations of all kinds. The workshop will blend the process of change with strategic and tactical applications of emotional intelligence.
Participants will learn:
About the ability based Emotional Intelligence model discovered by the Provost of Yale, Peter Salovey and his colleague, University of New Hampshire Psychology Professor John Mayer.
How the Emotion Roadmap and John Kotter’s Change Management steps are synergistic
How individual leaders Emotional Intelligence abilities can impact the leadership of change
How to identify and avoid stepping on emotional land mines that are present in planned organizational changes
How to identify and talk with individuals who are key to successful implementation and what they need to hear
How to identify key competencies that will change over time as the implementation occurs
How to identify emotionally unintelligent organization behavior that impedes performance
How to create and maintain inspired performance
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Background: Chuck is CEO of Charles J. Wolfe Associates, LLC. He is an internationally sought-after speaker and has published and been quoted in prestigious journals. Chuck has created the Emotion Roadmap to help enhance performance. The Emotion Roadmap is featured in workshops and chapters he has authored, “The Practice of EI Coaching in Organizations: A Hands-on Guide to Successful Outcomes” in Educating people to be emotionally intelligent (2007) and co-author of “Transformation Leadership” in Kaizen Event Fieldbook (2009).
In the search for a world class program Philips selected Chuck and his colleagues two day workshop Emotional Intelligence Critical Skills for Success. The workshop is running in the US, Europe and Asia. His consulting work with Kaiser Permanente, one of the world’s largest health care providers, is prominently featured in the video, “Emotional Intelligence,” developed & introduced by CRM Learning, a leader in producing training media. His work on Emotional Intelligence and Negotiations has been published online for MIT’s Sloan School of Management. Chuck co-developed and was lead facilitator for the initial launch of the MSCEIT Certification Workshop for the pioneers in Emotional Intelligence, Peter Salovey of Yale and Jack Mayer of University of New Hampshire.
Chuck has found unique ways to apply EI strategically for a diverse client base, e.g., ESPN, Mashantucket Pequots Tribal Nation, Foxwoods and MGM Grand, Gaylord Entertainment, AIG, ING, The Hartford, Bank of America, US Army, Coast Guard, Wharton, Yale, Concord, NH and Yale New Haven Hospitals, along with volunteer activities with town and state government and other local institutions.
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What People Are Saying About Chuck Wolfe:
“It was a pleasure to work with Chuck. He was a professional in every sense of the word and worked diligently to provide a customized solution that was both practical and meaningful for all stakeholders. Chuck’s expertise goes beyond the subject matter at hand and enabled him to make a personal connection with all of the participants in the workshop. His workshop provided real world answers to current existing problems and demonstrated how his approach could provide immediate value once the participant returned back to the office.”
Christopher Darone, Director, Training & Development, ESPN, Inc.
Chuck Wolfe has opened our eyes to the power of self awareness, understanding and managing emotions. Given the fact that Mashantucket Pequot Tribal Nation (MPTN) is a family first, the planning and problem solving processes we employ must be emotionally based. We are already employing what we are learning and have found that being more emotionally intelligent has increased our effectiveness in our relationships and with key initiatives such as strategic planning and the balanced scorecard. There is no doubt that with the guidance of Chuck Wolfe, MPTN is on the path to emotional and intellectual growth.
Josh Carter, Organization Development Specialist
Sandi Voogd, Director of Organization Development
I highly recommend Chuck Wolfe as an excellent Executive Coach. He has been very instrumental in helping us manage change, build our team, and manage our talent. We have hired Chuck to be an Executive Coach for many Members of our senior team, including myself, and the progress has been great. In addition we have used Chuck in larger and smaller settings with working groups of middle management personnel. Again, the results have been excellent. All of us at American General that have worked with Chuck have personally benefited and we highly recommend him to you.
Rick Hollar
Chairman & Chief Executive Officer
Life Profit Center & Independent Distribution
AAmerican General Life Insurance Company
