Change management is frequently described by catchy phrases like “the soft stuff is the hard stuff,” but human resistance to change is a powerful force that can surface during a low impact change (a new administrative form) or a high impact change, such as a shift in product line. How do you move change management from abstract notion to real-world change management practices and influence people to change behavior?

• Activities that bring change management techniques down to earth.
• Understanding the critical roles in a transformational change effort
• DOA: Why most change initiatives fail before they start
• Resistance management IS change management
• Bringing it home: what works, what doesn’t and why

You will leave this session with an increased understanding of how to apply change management principles in the real world. You will also create job aids to help you motivate people to thrive during times of change.
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Background: Bill Wilder is an engaging speaker and facilitator of learning that changes behavior to produce results. He has 25 years experience developing performance assessments, certification programs, learning solutions and change management programs.

He created the Life Cycle Institute a profitable consulting practice that delivers customer value by focusing on developing and applying the individual strengths of people He is a proven program manager and executive leader with a bias for people first and delivering results.

Bill is the author of the People First blog and column in a monthly email newsletter on learning and performance management.

(http://Leadership-Essentials-Summit.com)

1. GREAT SOLUTIONS.

You’ll get practical, actionable solutions to issues that challenge you such as how to manage stress, build trust in your workplace, lead virtual teams, lead ethically, increase your emotional intelligence, provide effective performance feedback, and other vital topics critical to your success.

2. OUTSTANDING VALUE.

One fee covers all ten sessions.  But, the fee is so low that you can afford to attend just two or three of the ten sessions and come out ahead.

3. INVITE THE GROUP AND MULTIPLY THE VALUE.

With just one registration, you can have a group attend (using a speakerphone).  Pay one fee, have a conference room full of people attend.  This could be the greatest learning value of the year.

4. BONUSES.

On top of all that, each registrant receives a set of bonus CDs and DVDs valued at $600.

5. TAP THE PANEL OF EXPERTS.

Each session leader is an expert in his/her own right and you get to ask them questions in each session.  Get your burning questions answered.

6. VALUABLE HANDOUTS.

Take advantage of valuable accompanying handouts that you can use to follow the session and keep for future use.

7. CONVENIENCE.

All of this valuable learning is delivered in a way that makes it easy to access (via phone).  You have no need to travel, no need to make hotel reservations, and no travel or hotel expenses, either.  No complicated, technical set-ups.  Just use the nearest telephone and you can easily access the sessions.

8. SCHEDULED FOR MAXIMUM EASE.

Sessions are scheduled for only half a day and have an hour interval between them.  That means that you can still have a productive day at work while participating at sessions.  You’ll have time to return phone calls, answer email, hold meetings, and carry out other assignments.

9. PHONE IN ON AN 800#.

Don’t worry about telephone charges in the US and Canada.  You get to dial in on an 800#.

10. GET A HEAD START ON THE NEW YEAR.

Now is the time to lay the groundwork for 2010.  It’s going to be a demanding year.  Bolster your knowledge and skills now and have an easier entry into 2010.

11. REGISTRATION IS EASY AND QUICK.

Just register online.  Do it today and save $100 as an Early Bird.

But, you can register as late as Dec. 7, 2009!

Either way, just click here to register –>
http://www.eventbrite.com/event/361089027

Joe Paterno once said: “Success without honor is an unseasoned dish; it will satisfy your hunger, but it won’t taste good. This session will delve into the importance of displayed ethical leadership as the basis upon which truly strong companies are built.

Always a lover of the written word, Brona has contributed articles to various publications including the national publication Twins Magazine, Memphis Minority Business Magazine, Jewish Scene Magazine and other regional and local publications. She is co-author of the upcoming Women, Money & Cheesecake: The Sweet Truth about You and Your Money, the companion book to the Cheesecake workshops. She maintains several blogs including those for her business, Be Write There, a freelance business and legal writing company.

Brona also teaches at the University level, focusing on business and law classes for undergraduates and graduate students. Among courses she teaches are Business Ethics, Cultural Diversity and Business Law for MBA students.

Throughout her career, both as a professional and as a community volunteer, Brona has been a public speaker and motivator. She has served on numerous boards and executive committees and currently serves on a regional board for one of her volunteer organizations. She believes working in the volunteer world has much to offer the professional arena, as there is nothing so challenging as leading in a situation where your workforce can literally walk away at a moment’s notice.

Brona has previously been a featured speaker at events sponsored by ewomennetwork, Ladies Who Launch, the Society for Human Resource Managers as well as numerous volunteer organizations. She has appeared as a guest on the Memphis Minority Business radio show, Live@9 TV talk show and is just as happy to speak to the person waiting in line with her at the grocery store as she is to a room of thousands.

In the middle of all this, Brona runs her home with four teenagers, three dogs and incessant, relentless access by cellphone. In fact, even the dogs have managed to call her through the miracle of speed dialing.
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What People Are Saying About Brona Pinnolis:
“I have had the opportunity to attend several workshops presented by Brona Pinnolis and have always come away thinking…’That was so well done.’ Brona is always prepared to provide a clear, insightful and well-spoken presentation, it appears, no matter what the topic. She consistently delivers information in such a way as to engage the audience and provide them with a positive experience. You will be rewarded for your time and attention well spent.”
Linda Tripp
Memphis, TN

The ability to successfully and consistently deliver performance feedback to employees is a vital skill for leaders to have. This session will provide attendees with the tools and resources to learn to effectively deliver feedback to employees on their performance.

Specifically, the participants will:

- Learn to understand the connection between delivering effective feedback and successfully managing performance.
- Distinguish between high and low performance feedback.
- Learn skills for providing positive and constructive feedback to both high and low performers.
- Identify how to follow through on development actions and hold employees accountable when performance needs improvement.
- Learn to develop actions and plans to engage in continuous performance dialogues with your team.

After participating in this session, attendees will have tools and guidelines to follow and use when giving feedback as well as an understanding of how consistent feedback contributes to improved performance and an overall more engaged workforce.
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Background: Andria Corso has over 15 years experience as a Human Resources leader who works with clients to develop leadership skills and talent strategies that that align with business strategy and drive results. She is an organizational and leadership development coach and HR consultant with areas of expertise in talent and succession management, leadership development and executive coaching. Andria Corso has over 15 years experience as a Human Resources leader who works with clients to develop leadership skills and talent strategies that that align with business strategy and drive results. She is an organizational and leadership development coach and HR consultant with areas of expertise in talent and succession management, leadership development and executive coaching.

Andria has spent over 10 years working with Lockheed Martin Corporation leading enterprise-wide strategy development and implementation of large scale initiatives including Talent and Succession Management, Career Development, Performance Management, and Executive Mentoring & Coaching.

She successfully implemented a corporate-wide talent planning and succession management strategy & program that was executed across the 144,000 employee organization. In addition, she launched an enterprise-wide career development and mentoring strategy across the corporation which increased knowledge transfer and improve employee engagement.

Andria has also been an HR consultant to executive leadership teams in all areas of Human Resources including talent assessment and development, strategic workforce planning, staffing, compensation and employee relations.

In 2009, Andria was awarded Training Magazine’s Top Young Trainer of the year award for her outstanding leadership of Lockheed Martin’s talent management strategy and programs, her strategic thinking ability and her exceptional mentoring and coaching skills. She is a certified Myers Briggs Practitioner as well as a certified Executive Assessor.

Andria has been trained in Professional Coaching by Coach University, the oldest and largest coach training organization training coaches around the world. She holds a Bachelor of Arts in Industrial/Organizational Psychology from Hofstra University and a Master of Science in Human Organization Science from Villanova University.

Andria is widely recognized for her engaging style, her ability to quickly bring clarity to complex issues that face executive leaders and her ability to effectively align HR strategy with business strategy.

SECRET #1
What you need to do to ensure you stay on track for your success!

We have a faltering economy, and most organizations need top performance from their workforce to survive. Yet some of the draconian actions needed to remain alive destroy the hard-earned trust within organizations, which greatly reduces productivity. If this rings true for your situation, you will profoundly benefit from this brief program.

Join Robert T. Whipple – MBA CPLP for an entertaining and enlightening program that shows a clear pathway for enhancing trust and transparency in organizations. This session will be interactive, and it will reveal some wonderful opportunities to turning a corner on the malaise that has brought our country and many organizations to the brink of disaster.

Bob Whipple is known nationally as “The Trust Ambassador.” He has written three books on the topic of building and maintaining trust in organizations. He has been named by Leadership Excellence Magazine as one of the top 100 thought leaders in the country on the subject of Leadership Development.

In this meeting we will explore:

•The crisis of trust facing organizations in the US & worldwide
•A definition of trust and some dimensions not often considered
•A model for how to build higher trust that works in today’s world
•The impact of technological trends on the nature of trust
•The relationship between trust and fear

Participants will benefit from this program through:

1. A crystal clear view of the importance of trust and an understanding of why it has declined.
2. Recognition that the situation of low trust is not hopeless – there are pragmatic actions, even in the most challenging times, that place leaders on a path to higher trust and transparency.
3. Participants will leave with three key actions they can take immediately that will begin a transformation in their organization, regardless of their current position in that organization.
4. An understanding of why Reinforcing Candor is the Heart of Building Trust
5. Practice at separating out the different benefits of a high trust environment
6. An analysis of the level of trust in their own organization
7. A model for building trust that is simple but effective
8. How trust and respect are impacted by admitting mistakes
9. How social networking and recent trends in online communication impact trust.

Please join Bob for a program you will long remember as entertaining, highly informative, and critically insightful.
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Background: Robert Whipple is CEO of Leadergrow Incorporated, an organization dedicated to development of leaders. He has spoken on leadership topics and the development of trust in numerous venues across the country. He also teaches leadership and business classes at several universities. As a leadership coach and business consultant, he works with individual clients as well as large organizations such as government agencies, corporations, and The Rochester Business Alliance. A highly successful leader at Eastman Kodak Company for over 30 years, Mr. Whipple accomplished revolutionary change while leading a division of over 2000 people through the application of outstanding “people” skills.

Mr. Whipple is a student of the leadership process and has developed unique approaches to achieving excellent results through full engagement of people.

He is author of three leadership books:

•The Trust Factor: Advanced Leadership for Professionals,
•Understanding E-Body Language: Building Trust Online, and
•Leading with Trust is Like Sailing Downwind

His ability to communicate pragmatic approaches to building Trust in an entertaining and motivational format has won him top ranking wherever he speaks. Audiences relate to his material enthusiastically because it is simple, yet profound. His work has earned him the popular title of “The TRUST Ambassador”

Mr. Whipple has been published in several Leadership and Training journals including “Leadership Excellence Magazine” and “T+D Training + Development Journal.” He is a frequent contributor to The Rochester Business Journal. In 2008 he was named one of the top 100 thought leaders in the country on the topic of leadership development by Leadership Excellence Magazine. His articles and other information about Leadergrow can be downloaded from the corporate website, www.leadergrow.com .

Mr. Whipple holds a Bachelors Degree in Mechanical Engineering from Union College, a Masters Degree in Chemical Engineering from Syracuse University, and a Masters of Business Administration from The Simon School at The University of Rochester. He is a Management Quality “Blackbelt” from Eastman Kodak and a Certified Professional in Learning and Performance (CPLP) from the American Society for Training and Development.

He is the past Chair of the National Leadership Development Team of the American Society for Training and Development (ASTD). He is past president of the local chapter of ASTD and serves on the National Advisors for Chapters Team for ASTD. He is also a member of the Rochester Professional Consultants Network (RPCN), Society for Human Resource Management (SHRM), and has done volunteer work through SCORE and the United Way. He is also a member of the New York Chapter of the National Speaker’s Bureau.

Bob lives with his wife, Kay in Hilton, New York, a small town outside of Rochester where he has a “gentleman’s farm.” He enjoys doing yard work, stained glass art, and woodworking.

Favorite quote: “The highest calling for any leader is to grow other leaders.”
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What People Are Saying About Robert Whipple:
“The knowledge I’ve gained as a result of your insight has had a profound impact on both my attitudes and viewpoints regarding management and leadership.”
Bob McMullen – Rochester, NY

Employees are no longer co-located.

Managers are challenged to manage dispersed and global teams as well as telecommuters.

There are important strategies and techniques managers and teams can learn to increase their effectiveness.

During this session participants will learn:

- How to run effective meetings

- How to build trusting relationships and collaborative teams even if the team members never meet face-to-face.

- The important competencies that virtual managers need to acquire, and

- The important competencies that virtual team members need to acquire.
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Background: Barbara Miller has thirty years of experience consulting to private, public and non-profit organizations. She has worked successfully in such varied cultures as The U.S. House of Representatives, financial institutions, health care systems, high-technology, rapidly growing entrepreneurial companies, public sector agencies, educational institutions and grassroots non-profit agencies. She has extensive experience working at all levels in an organization: CEO, mid-level manager and individual contributors. Her recent clients include: Stanford University, HSBC, Accenture, Hewlett Packard, U.C. Berkeley, THe Bill and Melinda Gates Foundation, Juniper Networks, Agilent Technologies, Sun Microsystems, The Ford Foundation, Lucas Digital, Intel, Advanced Micro Devices, Applied Materials the Packard Foundation.

Ms. Miller specializes in leadership development, executive and managerial coaching and organization change strategies. Barbara’s consulting work has included helping organizations to plan strategically, manage change, build teamwork, re-organize workflow and reporting relationships to improve productivity, downsize and merge. Barbara has coached leaders at all levels in Fortune 500 companies.

Barbara is able to bring a unique perspective to her clients because she has been a manager in four organizations. She knows first hand about the day to day realities and pressures experienced by managers. Thus, her recommendations are both theoretically sound and pragmatic.

She has also designed and conducted seminars on leadership, managing change, communication skills, behavioral interviewing, performance management, women in management, career development, conflict resolution, empowerment, self-managing teams and managing individual differences and work-life harmony.

Artemis Management Consultants was selected to manage a three year, cutting edge action research project sponsored by the Ford Foundation on Work-Life Integration. The action research was conducted at Tandem Computers, Xerox and Corning. As a result of this project, Barbara authored, ReInventing Work: Relinking Life and Livelihood to Benefit Business and Staff. The workbook has been translated into Japanese and Hebrew.

Ms Miller is also the co-founder of Virtual Connection. She developed a six module, web based tool that teaches managers and teams how to work virtually. She customizes workshops to train managers and staff how to work remotely and globally.

Barbara has a Master’s Degree in Management Science and Women Studies from George Washington University. She has taught organizational theory and change management at the University of San Francisco’s Master’s Degree program in Organization Development and Human Resources.
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What People Are Saying About Barbara Miller:
“Barbara’s presentation at the NCHRA conference was extremely professional, articulate and actionable. She provided concrete examples.”
Manager, Insurance Company

“I was really impressed by the quality of the speaker and her messages to the very heterogeneous attendance. This resulted in being a double learning. Thanks Barbara.”
Manager, Siemens

“After 23 years at Hewlett-Packard, ReInventing Work is the first change process I have been able to get my arms around. The concepts are easy to understand, easy to discuss with my teams and have helped us achieve tremendous results for our employees, our customers and our shareholders.”
Dave Smith, Area Manager, Field Operations, Hewlett-Packard